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FAQ

Where are you based?

We are based in Dallas, Texas, USA. We ship world-wide.

 

Do you have a retail store?

Yes, MDB’s retail outlet is located in 1201 W Airport Freeway, 170, Euless, TX, 76040

 

How long will it take for my purchase to arrive?

Made-To-Measure Items: Made-to-measure items will ship within 5-6 weeks, unless specified otherwise.

Ready-to-Ship Items: Our ready to ship items will be processed and shipped from Dallas, Texas within 3-4 business days of purchase via USPS. After the order has been processed, delivery time depends on your location:

United States
Standard Shipping 7-9 Business Days ($9.00 USD Shipping Charge)

Canada
Standard Shipping 2-3 weeks ($25 USD Shipping Charge)

Worldwide
Standard Shipping 3-4 weeks ($35 USD Shipping Charge)

For Express Shipping options, please write to us at [email protected]

For all international shipments, if the country chooses to charge duties or taxes, those fees are the responsibility of the customer. Should a customer choose not to pay the fees and the shipment is returned to mayasdesiboutique, no refund will be provided to the customer.

 

What are your shipping fees?

United States
Standard Shipping 7-9 Business Days ($9.00 USD Shipping Charge)

Canada
Standard Shipping 2-3 weeks ($25 USD Shipping Charge)

Worldwide
Standard Shipping 3-4 weeks ($35 USD Shipping Charge)

For Express Shipping options, please write to us at [email protected]

 

Can I track my order?

Yes, you will receive a tracking number in the email address provided once the item has been shipped.

 

Do you take returns and exchanges?

We are unable to take returns and exchanges. Please read our Returns & Exchanges policy for further details.

 

How do I know what my size is?

Please refer to our size chart for further details. If further assistance needed, please write to us at [email protected] and we can guide you on steps to measure yourself.

 

Do you take custom sizing?

Yes. We are able to make outfits as per the measurements provided. All custom orders will ship within 5-6 weeks unless specified otherwise.

 

Are the colors of products shown on the website accurate?

We do attempt to the best of our ability to showcase the colour of the products as accurately as possible. However, please note the color may appear slightly different than the actual outfit due to digital photography.

More questions? Please send us an email at [email protected]

 

What is your return and exchange policy?

Purchases of all of our items are FINAL and cannot be returned or exchanged.

If a product is damaged upon receipt, please contact our support team within 24 hours of receipt and we will process the exchange. Items must be unused and unworn. We reserve the right to reject the return for any items that do not follow the above guidelines. Your exchange will be shipped within 3-5 business days of mayasdesiboutique receiving your items. You will receive an email confirmation with a USPS tracking number once your exchange has been issued.